“How Artificial Intelligence Is Transforming Consumer Intelligence” – Insights from IELKA’s Consumer Research

Dr. Lefteris Kioses, General Director, Institute of Retail Consumer Goods Research (IELKA)
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“The 7 Deadly Sins of User Research: How Bad Data Limits Customer Trust”

Els Aerts, User testing & Usability Evangelist | AGConsult
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“What If Commerce Could Think, Feel, and Adapt?”

Mara Kympizi, Product Development Director, ATCOM
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“The UX Mirror: 11 Moments That Taught Me Why Websites Lose Trust (and Profit)”

Karl Gilis, UX & CRO Expert | AGConsult
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“Cracking the E-commerce Formula: How Best Performers in E-commerce Are Winning”

Nikos Chras, Director of Business Development, Mastercard
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“Scan & Pay | Digitising Cash on Delivery: From Friction to Conversion”

Paris Koronaios, Head Of Business Development & Co-founder, Scan & Pay
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“If you are not Omni, you are invisible”

Sophia Tsoutsi, Product & Marketing Director, MSTAT
Giorgos Solidakis, Apps & CX Director, MSTAT
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“Your Website Is Dead. Now What?”

Abi Hough, UX Researcher and Optimisation Strategist
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