Giorgos Solidakis

Giorgos Solidakis is the Director of Apps & CX at MSTAT, where he leads the development of digital products that connect brands with consumers at scale. His department spans native mobile applications, web platforms, loyalty systems, and AI-powered chatbot solutions, delivering end-to-end customer experiences across multiple industries.

A strong advocate for automation and intelligent design, Giorgos specializes in conversational commerce: building experiences that drive engagement, conversion, and retention without adding operational overhead. From loyalty programs and digital wallet passes to AI chatbots that handle real customer journeys, his team turns CX complexity into seamless, scalable solutions.

Presentation Title:
"If you are not Omni, you are invisible"

In today’s information-overloaded landscape, Giorgos Solidakis explains why omni-channel strategies — powered by chatbots — are key to increasing visibility, strengthening customer loyalty, and driving growth in modern e-commerce.